Q. Once I place my order how long will it be until my order ships?
A. Most orders will ship within 24-48 business hours. Orders placed on Friday afternoon will be shipped the following Monday. If there is an exception and your order will not ship within the above timeframe you will be contacted.
Q. I am a member local to the Long Beach, CA area and would like to pick my order up, do you offer will-call service?
A. While we do not offer a will-call pickup option during checkout, we are happy to make arrangements for local members to pick up their orders. Simply place your order as normal and choose the cheapest shipping option, being sure to note that you would like to pick up your order in the Notes section during checkout. Once your order is ready for pick up you will be notified and your shipping fees will be refunded back to you upon pick up of your order. For any questions regarding will-call orders please email us at firstname.lastname@example.org.
**Please note that will-call orders can only be held for up to one week after the order is placed unless other arrangements are made with the ACA WSO warehouse. If the order is not picked up within the time frame then the order will be canceled and refunded in full.**
Q. Oh no! My order was returned to you, what do I do?
A. We are always happy to re-ship your order to you if it is returned to us. Please be advised that if the package was returned to us due to a member error, such as entering the wrong shipping address or having moved after placing your order, you will be responsible for the additional shipping fees to ship your order to you again. Each return will be reviewed on a case-by-case basis to determine whether the member is responsible for the additional shipping fees.
Q. I am an International member, are there any special shipping requirements for my orders?
A. As it is difficult and costly to have international packages returned, we advise that you double check your orders being submitting them to ensure that you have a correct physical shipping address and correct phone number on file in case there are any issues and your shipping carrier needs to contact you.
International members should also be aware of potential duties and customs fees for items shipping overseas. Each country has its own duties and customs laws, so we advise checking with your local customs officials to determine if there will be any obstacles or high fees associated with delivering your order into the destination country. ACA WSO is not responsible for any customs fees or duties; customs fees and duties are the sole responsibility of the purchaser.
**Refusal to pay the necessary customs fees upon the packages arrival to the destination country will be assessed as a refusal of the order and the package will be abandoned by customs. In such cases ACA WSO will not be able to issue a refund for the order.**