Welcome to the ACA WSO webstore. By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

 

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1. Returns and Refund Policy

If you are not satisfied with your purchase, please contact us directly at info@acawso.org before initiating a chargeback with your payment provider. We are committed to resolving issues in a timely and fair manner, and most concerns can be addressed quickly through direct communication.

Important: Initiating a chargeback without first contacting us may delay or hinder our ability to assist you with your order and is considered a violation of these terms.

 

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2. Shipping and Insurance

We offer multiple shipping options for your convenience. Please review the details below before selecting your preferred shipping method at checkout:

• USPS Media Mail:
  This is an economical shipping option intended for media materials (e.g books). Please note that USPS Media Mail does not include insurance. ACA WSO is not responsible for lost shipments sent via this method, and we are unable to offer refunds or replacements in such cases. Customers selecting Media Mail accept this risk.

• Other Shipping Methods:
  All other available shipping methods include insurance. In the event of a lost or damaged package shipped via an insured method, we will assist in filing a claim.

 

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3. Order Processing

Orders are typically processed within 1-3 business days. Shipping times will vary based on the selected shipping method and destination.

 

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4. Incorrect shipping addresses

Online fulfillment operations require that accurate information is submitted by the customer. ACA WSO is not responsible for verifying shipping information. If a customer enters an incorrect address that results in the shipment being returned, a re-ship charge will be incurred before the product(s) are reshipped.  

 

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 Contact Us

For any questions, concerns, or requests related to your order, please reach out to us at:
📧 info@acawso.org
📞  310-534-1815

 

ACA WSO reserves the right to update these Terms and Conditions at any time. Continued use of our webstore after any changes signifies your acceptance of the new terms.

Updated 5/13/25